Refund policy

Return and Refund Policy

Last Updated: October 31, 2026

At jmmmc, we are committed to providing a clear, fair, and transparent return and refund process for our customers.

This Return and Refund Policy applies to eligible purchases made through our official website, https://jmmmc.com/.

1. Return Window

We accept eligible returns within 30 calendar days after the delivery date.

The 30-day return period begins on the date the order is delivered, not the date the order was placed.

To request a return, customers must contact our customer support team within 30 calendar days of receiving their order.

2. Return Eligibility

To qualify for a standard return, the following conditions apply:

The return request must be submitted within 30 calendar days after delivery.
The product must be unused and in its original condition.
Original packaging, accessories, and included components must be returned where applicable.
Proof of purchase or a valid order number must be provided.

For personal care and beauty products, customers should retain the original packaging and follow the product-specific conditions disclosed at purchase.

Damaged, defective, or incorrectly supplied items are handled separately under Section 6.

Nothing in these requirements limits applicable statutory consumer rights.

3. How to Request a Return

To initiate a return, please contact our customer support team:

Email: hello@jmmmc.com

Please include:

Your order number
Your name
The product you wish to return
The reason for the return
Photographs, if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide return authorization and instructions.

Please contact us before shipping your return so that we can correctly identify and process your package.

4. Return Shipping Costs

Standard Returns — Non-Defective Products

Customers are responsible for return shipping costs when returning products due to a change of mind, personal preference, or another reason unrelated to a product defect or merchant error.

Customers must purchase their own return shipping label and pay the applicable carrier shipping charges.

Return shipping costs depend on the shipping carrier, package weight, dimensions, and shipping origin.

We recommend choosing a tracked shipping service and retaining the shipping receipt.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or incorrect, please contact our customer support team before returning it.

We will review the issue and provide an appropriate resolution, including covering applicable return shipping costs where required by law or where the issue is confirmed to be our responsibility.

5. Return Shipping Address

Our authorized return receiving address is:

jmmmc — Returns Department

2154 Hyde Park Blvd

Los Angeles, CA 90047

United States

Customers must contact hello@jmmmc.com before shipping a return to receive authorization and return instructions.

Please include your order number with your return package.

We recommend keeping tracking information until the return has been processed.

6. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact our support team promptly.

Include your order number, a description of the issue, and photographs when available.

After reviewing the issue, we will offer an appropriate remedy, which may include:

A replacement product
A refund to the original payment method
Return shipping arrangements or reimbursement, where applicable

Nothing in this section limits statutory consumer rights relating to faulty or incorrectly supplied merchandise.

7. Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact our customer support team.

8. Restocking Fees

We do not charge restocking fees.

The restocking fee for eligible returns is $0.00.

For standard non-defective returns, customers remain responsible for purchasing their own return shipping label and paying the applicable carrier charges.

9. Exchanges

If you wish to request an exchange, please contact hello@jmmmc.com.

Exchanges are subject to product availability and applicable return eligibility conditions.

If a direct exchange is unavailable, we will explain the available return and replacement purchase options.

10. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before shipment.

Once an order has been dispatched, the applicable return procedure may be required.

11. Consumer Rights

Nothing in this policy excludes, limits, or modifies mandatory consumer rights or remedies available under applicable law.

12. Contact Information

Store Name: jmmmc

Official Website: https://jmmmc.com/

Customer Support Email: hello@jmmmc.com

Phone: +1 530-365-8488

Business and Return Address: